Support

Need help integrating? Here is how to reach a human and where to check service health.

Reach your team through your dashboard's help panel.

Before you reach out

A few things speed up a resolution:

• The method or surface you are calling (RPC, WebSocket, gRPC, streams).
• The exact request (with the API key redacted) and the response or error you received.
• A timestamp and, for streaming issues, the topic you subscribed to.

Common checks

1. Confirm your key

   Make sure the x-api-key header is present and the key is active in your dashboard.

2. Check the surface is on your plan

   Not every plan includes every surface. Your dashboard shows what is included.

3. Verify the endpoint

   Use the exact host from the API reference — these differ per surface.